Shipping policy

Emerald Angel Dahlias – Shipping Policy

Thank you for supporting our small family farm. Every dahlia tuber we ship is grown, divided, and carefully packed right here at Emerald Angel Dahlias. Because tubers are living plant material, we ship with care and timing in mind.

Please review this policy before purchasing.

Shipping Carriers & Locations

All orders ship within the United States only via USPS or UPS.

Carrier selection is determined at our discretion based on order size, destination, and seasonal conditions.

Shipping Schedule & Weather Considerations

Dahlia tubers will begin shipping late March through early April, depending on weather conditions.

Orders are shipped only when temperatures are safe for transit. We do not ship tubers into freezing conditions to protect their viability.

You will receive an email notification with tracking information once your order has been packed and shipped. During peak season, we appreciate your patience as we carefully prepare and ship a high volume of orders.

Shipping Rates & Combined Orders

We offer flat-rate shipping of $17.00 per order.

If multiple orders are placed using the same email address and shipping address, eligible orders may be automatically combined and shipping adjusted accordingly.

Orders placed using different email addresses or shipping addresses cannot be combined after checkout.

Combined Shipping & Refund Policy We know that sale nights can be fast-paced! If you place multiple orders to the same name and shipping address, we may combine them into one shipment and shipping adjusted accordingly.

How it works: Pay the shipping on each order at checkout to secure your tubers.

  • The Refund: After the sale rush, we manually consolidate your orders and will refund the shipping overages back to your original payment method.

  • Note: Orders must use the same email or shipping address to be eligible for automatic combining.

    🌸 Local Pickup Options

    To save on shipping costs, we offer local pickup at two locations. Please select your preferred "Local Pickup" option during checkout:

    • Option 1: Spring Flower Show Pick up your order at our booth during show hours. Please bring your order confirmation (digital or printed).

    • Option 2: Emerald Angel Dahlias Farmhouse Pick up directly from our farm. Once the tubers are ready for pickup (late March/early April), we will contact you via email to schedule a pickup time.

    Note: Any orders selected for pickup that are not retrieved by the end of the Flower Show or within the scheduled farm pickup window will be shipped at the customer’s expense.

Large Orders & Custom Shipping

Very large orders or bulk purchases may require custom shipping arrangements due to package size, weight, or destination.

If custom shipping is required, Emerald Angel Dahlias will contact you prior to shipping to confirm shipping details and any additional costs before your order is sent.

Delivery & Inspection Requirement

Please monitor your tracking information and retrieve your package promptly upon delivery.

All tubers must be opened and inspected immediately upon arrival.

If there are any concerns with your shipment, you must email jaye@emeraldangeldahlias.com within 48 hours of confirmed delivery.
Your message must include clear photos of the tuber(s) in question so we can properly evaluate and assist you.

Concerns reported after the 48-hour inspection period may not be eligible for review.

Shipping Delays, Loss & Theft

Once your package leaves our farm and is transferred to USPS or UPS, delivery timing is outside of our control.

Emerald Angel Dahlias is not responsible for:

  • Carrier delays

  • Lost packages

  • Theft or missing packages after confirmed delivery

If your shipment is delayed or lost in transit, please contact the carrier directly to initiate assistance or a claim.

Customer Responsibility

Customers are responsible for:

  • Providing accurate email and shipping information

  • Monitoring shipment tracking and delivery

  • Proper storage of tubers after arrival

Emerald Angel Dahlias is not responsible for issues resulting from incorrect addresses, delivery delays, improper storage, or conditions beyond our control.

For information regarding refunds, guarantees, and liability limits, please review our Refund & Returns Policy and Terms of Service.