Refund policy

Emerald Angel Dahlias – Refund & Returns Policy

Thank you for supporting our small family farm. Every dahlia tuber we offer is grown, divided, and carefully stored right here at Emerald Angel Dahlias. We are committed to providing healthy, high-quality tubers and a positive growing experience.

Please review this policy before purchasing so expectations are clear.

Tuber Guarantee

We guarantee that your dahlia tubers will:

  • Be true to the labeled variety

  • Arrive with at least one viable eye

  • Have a firm, healthy tuber body at the time of shipment

Dahlia tubers are living plant material. Their performance after planting depends on storage, weather, soil, pests, and growing conditions beyond our control.

Inspection Period & Reporting Concerns

Please open and inspect your tubers immediately upon arrival.

If you have any concerns, you must contact us at jaye@emeraldangeldahlias.com within 48 hours of confirmed delivery.

Your message must include clear photos of the tuber(s) in question so we can properly evaluate the issue and assist you.
After the 48-hour inspection period, responsibility for the tubers transfers fully to the customer.

Refund Eligibility

Refunds may be issued only if approved under the inspection policy above and are limited to the original purchase price of the tuber.

Refunds are not available for issues related to:

  • Weather or temperature exposure

  • Rot occurring after planting

  • Virus or disease

  • Pest damage

  • Soil or field conditions

  • Improper care or neglect

  • General plant performance

  • Theft or missing packages after confirmed delivery

  • Storage conditions after tubers are received and prior to planting

Due to the seasonal and limited nature of dahlia tubers, we do not offer substitutions or replacements.

Limitation of Liability

Emerald Angel Dahlias’ liability is limited to the original purchase price of the tuber. We are not responsible for crop loss, plant performance, or consequential damages related to growing conditions or factors beyond our control.

Additional Policies

Shipping timelines, carrier responsibility, and combined order information are outlined in our Shipping Policy.

We appreciate your support of our small farm and are always happy to help within the guidelines of this policy.